Hello everybody, i have to write a letter of complaint to the management of a circus, highlighting the points i were not happy about. Dear sir/madam, i am writing with regard to my recent visit to the x on sunday 12th november. I am afraid to inform you that i was not all satisfied with the service i received during my stay. To begin with, the location of the circus seemed to me extremely inappropriate, as it is well known that the area where the circus settled down is a muddy field and we obviously had our shoes ruined by the mud reaching the marquee from the parking.

What is more, when we finally managed to enter the circus we discovered that our seats were just behind a large pillar, which obstructed the view of the spectacle. As advertised on the leaflet, however it only began at 7.30 pm and finished just an hour later. Such a delay seems to me disrespectful of the audience rolled up to enjoy the spectacle, mainly because it was almost composed of children who quivered to see the show.

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Furthermore, the service inside the circus was totally inefficient because the few waiters serving were not able to fulfil the orders of all those gone to the bar during the interval, so that it was impossible to get a drink during the break. Finally, the most serious of my complaint is that during the show one of the lions got outside the ring, frightening the audience. I believe your spectacle should be reorganised afresh as it lacks of the most elementary safety standards and apart from this i believe you should reserve your audience a better treatment. Your address your city, state, zip code your e mail address if sending via e mail name of contact person if available title if available company name consumer complaint division if you have no specific contact street address city, state, zip code dear john gould, on 24th september, i ordered a set of sofa and a mahogany cupboard at 15 park avenue, toronto.

I am disappointed because i have already made the payment and your employers had told me to deliver my last tuesday. To resolve the problem, i would appreciate your initiation for my order and deliver it as soon as possible. I look forward to your reply and a resolution to my problem and will wait until this week before seeking help from a consumer protection agency or the better business bureau. Writing a formal letter of complaint remains an effective way to alert a company to a problem.

This page includes guidelines for structuring your complaint, suggestions for style, and example letters. This information may include the time, date, and location that you purchased faulty goods or services, reference or invoice numbers, and records of previous communication with the company. To support your complaint, you may need to enclose copies of documents such as receipts with your letter.

Your letter of complaint should follow the standard composition format for a formal letter. Include a subject line to indicate the product or service that you are addressing in your complaint. Open with a sentence that immediately draws the reader's attention to the matter, e.g.: i am writing to complain about the faulty installation of my air conditioner. i wish to express my dissatisfaction with my stay at your hotel. follow the opening sentence with a summary of the events that prompted your complaint. Be sure to include exact dates and times, and give all the relevant information in a clear and logical sequence.

In the next paragraphs, you should outline what steps you have taken thus far to resolve the matter and describe the consequences of the faulty product or service. Adding specific details, such as additional costs you have incurred to replace a faulty product, will strengthen your complaint. If you have had previous communication with the company, be sure to note it in your letter include reference numbers where applicable. In the final body paragraph of your letter, you should state your expectations of how the company should resolve the matter, including specific actions and deadlines, e.g.: i would appreciate it if you could replace the missing part by next week. please let me know as soon as possible what action you propose to take. i look forward to hearing from you within the next ten days. Do not veer into generalized criticism of the company, and avoid personal attacks and abusive language. Even though you may be quite frustrated and angry, maintain a calm, gracious tone in your complaint.

Expressing optimism that the matter will be resolved will produce a more persuasive letter than berating the reader for the company's mistakes. Start your letter with something positive in order to soften the blow of your complaint and so that the company or entity will be more willing to work with you. For example, if writing to complain about a faulty product that you purchased, you might begin, lsquo i have been a loyal customer of your store for many years. Rsquo mention some of the positive aspects of the company or organization, such as the overall quality of the products or services, the low prices, the excellent customer service, and so forth. Open the next paragraph with a sentence that begins to allude to the problem. For instance, you might write, lsquo it is understandable that companies that offer a wide variety of electronic products would occasionally come across a faulty piece of merchandise.

Again, if you intend to do more than just complain and want the problem to be solved, it is best to remain professional and courteous. After clearly stating your complaint, indicate what you would like to have done to rectify the situation, if anything. You may want to mention, also, the actions you will take if your complaint is not answered or the problem is not solved. In the last paragraph, mention that you would like to continue to use the company's products or services. Or to continue to be a customer of the store, or a member of the organization, or a viewer of the tv station. Then, suggest why it is in the other party's best interest to grant your request: you might mention the importance of maintaining a good reputation or keeping you as a customer, or you might appeal to their sense of justice. As you close your letter, express confidence that your complaint will be taken care of.

If you write your complaint letter well, the end result can be very rewarding. often a complaint letter is more effective than a simple phone call or e mail message. Furthermore, in many cases, the formality of a complaint letter can add a seriousness to the situation that will bring results. When writing your complaint letter, identify a definite purpose and outcome that you want to achieve, and indicate those ideas clearly in your letter. Keep in mind what it is that you hope to accomplish with your letter, and stick to the point. Indicate what the reader can or should do to address your complaint, and specify how long you are willing to wait to have your complaint resolved.

Explain why your suggestion or request for retribution should be granted if you made one. Letter of complaint, read our ebook how to writing a letter of complaint can be tricky, but the most important thing to remember is to be direct and tasteful. Take a look at this example complaint letter for ideas on how you should approach writing a letter of complaint.

Customer service manager that awful company somewhere awful june 15, 2008 dear sir/madam, i am writing today to complain of the poor service i received from your company on june 12, 2008. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Madman then proceeded to present a range of products to me that i had specifically told his assistant by telephone i was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything. I am most annoyed that i wasted a morning and half a day's vacation waiting for mr.